Privacy Policy
Last Updated: October 21, 2025
Lunara Pay Limited (“Lunara Pay,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://LunaraPay.com and use our software, APIs, or related services (collectively, the “Services”).
By using our Services, you consent to the data practices described in this Privacy Policy.
1. Information We Collect
We may collect and process the following categories of information:
a. Information You Provide Directly
Name, company name, and contact details (email, phone number, address)
Account credentials (username, password) if applicable
Payment-related information necessary for billing or commission purposes (handled through licensed third-party providers)
Communications or inquiries sent via our website, email, or support channels
b. Information Collected Automatically
When you access our website or APIs, we may automatically collect:
IP address, browser type, and operating system
Date, time, and duration of your visit
Referring URLs and pages viewed
Device identifiers and session information
We may use cookies, web beacons, or similar technologies for analytics and service optimization.
c. Information from Third Parties
We may receive limited data from trusted partners or service providers (e.g., fraud prevention, analytics, payment gateways) as necessary to operate and secure our Services.
2. How We Use Your Information
Lunara Pay Limited uses collected information to:
Operate, maintain, and improve our website and API Services
Communicate with you about your account, inquiries, or service updates
Provide technical support or respond to customer service requests
Prevent, detect, and investigate fraud, abuse, or security incidents
Comply with legal obligations and regulatory requirements
Analyze and improve system performance and user experience
We do not sell, rent, or lease your personal information to third parties.
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process personal data on the following legal bases:
Consent – when you have given clear consent for us to process your data.
Contractual necessity – when processing is required to perform a contract with you.
Legal obligation – when necessary to comply with law.
Legitimate interests – for purposes such as improving our services or preventing fraud.
4. Data Disclosure
We may share your information only in the following circumstances:
With licensed third-party service providers who support our operations (e.g., hosting, analytics, payment processors)
To comply with legal or regulatory obligations, court orders, or lawful government requests
To enforce our Terms of Use or protect our rights, users, and systems
In the event of a business transfer, such as a merger, acquisition, or sale of assets
All third-party providers are contractually bound to handle your data securely and in accordance with applicable privacy laws.
5. Data Retention
We retain personal data only as long as necessary for the purposes set out in this Policy, or as required by law, regulation, or contractual obligation. Once no longer needed, data is securely deleted or anonymized.
6. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
However, no system or transmission over the Internet is completely secure. You acknowledge that you use our Services at your own risk.
7. International Data Transfers
As a Singapore-based company, we may transfer and store information on servers located outside your country. By using our Services, you consent to the transfer of information to countries that may not provide the same level of data protection as your jurisdiction.
Where required, we implement appropriate safeguards (such as standard contractual clauses) to ensure your information remains protected.
8. Your Data Rights
Depending on your jurisdiction, you may have the following rights:
Access to your personal data
Correction of inaccurate or incomplete data
Deletion (“right to be forgotten”)
Restriction or objection to processing
Data portability (transfer of your data)
Withdrawal of consent at any time
To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding to your request.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website performance.
You can control cookies through your browser settings. Disabling cookies may affect certain functionalities of the website.
For more details, please see our Cookies Policy.
10. Third-Party Links
Our website may contain links to third-party websites or services. Lunara Pay Limited is not responsible for the content, security, or privacy practices of any external sites. You are encouraged to review the privacy policies of those third parties before providing any personal data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on LunaraPay.com with a new “Last Updated” date. Continued use of our Services after changes are posted constitutes acceptance of the updated Policy.
12. Contact Information
For questions, concerns, or data protection inquiries, please contact:
Lunara Pay Limited
12 Marina Boulevard
Singapore 018982
Email: [email protected]
Website: https://LunaraPay.com